Melbourne’s trains haven’t always been the most accessible for wheelchair and scooter users, but Metro Trains has made some recent changes – some of which seem a little odd.
Public Transport Victoria has this to say on their website:
The driver will help you board the train by placing a ramp between the platform and the first door of the front carriage.
Customers who need help boarding trains should wait on the platform near the front of the train.
When you reach your destination station, the driver will use a ramp to help you off the train.
At most stations there is a wheelchair waiting area at the end of the platform for that express purpose.
In addition, at a number of stations the relevant section of the platform has been raised.
This provides ramp free access to the train.
A more recent change is adding directional signage at station entrances, directing wheelchair users to the end of the platform.
Unfortunately the people doing the work were given dodgy instruction – the signs face a wheelchair passenger that has fallen onto the tracks!
Thankfully someone in charge noticed, as more recent additions now face in the correct direction.
Note the addition of the ‘no bikes in first carriage door’ signs – it has been a rule for many years, but the only way passengers would know about it was if they went digging on the PTV website:
Bikes can be carried free on metropolitan trains.
You cannot board at the first door of the first carriage, as this is a priority area for mobility impaired passengers.
Make sure you keep passageways and doorways clear and try to avoid busy carriages when travelling with your bike.