If you catch trams in Melbourne, TramTracker is your best friend – it tells you how far away your next tram is, without you even having to walk to the tram stop. That was until this week, when Yarra Trams rolled out an update to the TramTracker website that rendered unusable on many devices, and clunky to use on the remainder.
I first noticed the issue on my way to work one morning – I visited the TramTracker bookmark for the tram stop closest to my house, instead of a list of the next three trams to depart, I was confronted with the following error message:
@yarratrams Today you made your tramtracker website mobile unfriendly. No Android, no iPhone. It's useless to me now.
— Richard Leonard (@RichardELeonard) December 18, 2013
@yarratrams hi yarratrams; feedback on another thing: 1/2 new tramtracker interface is awful. Can't save stop ID and only shows next tram so
— dfbm (@dfbm1) December 18, 2013
At least the customer service team at Yarra Trams have taken the feedback on board, and hopefully somebody is looking at it.
— Yarra Trams (@yarratrams) December 18, 2013
So how bad is it really? I visited the TramTracker website (http://www.tramtracker.com) on my desktop computer, and gave it a go.
The problems start as soon as you hit the homepage – now it is a useless splash screen, featuring a welcome image and a ‘click here to start’ button.
On clicking the button, I get thrown to a popup window, which features the tram stop selection links that should have had available on the page I just came from.
After putting in my tram stop number, I finally get the information I came for – the arrival time of the next tram! Note that only the next tram is displayed – the old version gave you the details of the next three trams.
Having gone through all of those steps, I decided to bookmark the page, so that I could come back to it the next time I’m about to catch a tram. Turns out that was wishful thinking – when I try to load the bookmark, I get sent back to the tram stop selection screen!
So how many ways have Yarra Trams managed to break the website version of TramTracker?
- Broken existing bookmarks by changing the URL format
- Added a pointless splash screen that adds an extra click to every visit
- Changed the next tram display to only show one tram, not the next three like before
- Forgotten to make the new version load correctly from bookmarks
Let’s hope Yarra Trams takes the Twitter feedback on board, and fixes it up soon!