Myki and a flood of wasted paper

I last wrote about unwanted myki receipts way back in January 2013, but unfortunately the problem still hasn’t been fixed – instead money is spent on paper that just gets thrown on the ground.

Unwanted receipts still littering the ground around Myki machines

I found piles of them in June 2013.

Unwanted Myki receipts litter the ground below the ticket machine at South Kensington

January 2014 wasn’t any better.

Unwanted receipts still pile up

The month of November 2014 saw no change.

Unwanted myki receipts still pile up at Southern Cross

And August 2015 was more of the same.

Discarded myki receipts at Merinda Park station

Tom Minear of the Sunday Herald Sun recently wrote about the scale of the problem.

Unwanted myki transport receipts cost Victorian taxpayers $16,000 a month
Tom Minear
September 27, 2015

Myki was supposed to be a paperless ticket system — but taxpayers are paying nearly $16,000 a month for receipts commuters don’t want.

Public Transport Victoria has racked up a $477,104 bill since January 2013 because ­receipts print automatically for every EFTPOS myki top-up, even if commuters specifically decline to take one.

A Freedom of Information investigation which reveals the full extent of the paper wastage found PTV spent $71,589 on ­receipt rolls for myki machines in just one month last year.

But the besieged system’s use of “thermal printing” meant taxpayers did not have to fork out for ink or toner to print the unwanted receipts.

PTV is now promising to stop receipts printing for every transaction, even though they were working to fix the glitch nearly three years ago.

How many more years will it take until the problem is finally fixed?

June 2019 update

The problem is finally fixed!

Seven years after the former Liberal state government promised to address the issue, the current Public Transport Minister said the problem has finally been fixed.

Melissa Horne said a software modification to more than 500 Myki ticket machines meant unwanted receipts would no longer be produced for train, tram and bus users.
Audio: Myki bugbear finally fixed, says Minister (Breakfast)

Ms Horne said previous Australian Tax Office requirements meant receipts had to be issued when customers paid for tickets with EFTPOS or credit cards.

“PTV (Public Transport Victoria) has been able to get that clearance from its banking provider to make sure there is the compliance, and no longer would people need to get those receipts,” she told ABC Radio Melbourne.

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5 Responses to “Myki and a flood of wasted paper”

  1. Daniel says:

    Note the minor changes since this issue got some attention in 2012: some of the more sensitive credit card information is no longer shown on the receipts.

    • Marcus Wong says:

      In that came I’m guessing regulatory requirements forced them to act – anything else they take their sweet time to do, possibly because change requests cost $$$ to complete.

  2. Bagas says:

    Do you know who is supply this thermal paper stock?

  3. […] January 2013 saw that vulnerability fixed, but the “print a receipt even if I don’t want one” bug wasn’t addressed until June 2019. […]

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